Ordering
Shipping & dispatch
Orders are picked, packed and dispatched from our own stock in Frisco, Texas. We do not drop-ship. If a line is listed as in stock, it is on the shelf here.
Dispatch times
| Order | Dispatched |
|---|---|
| In-stock lines, placed before 2:00pm Central, Monday–Friday | the same afternoon |
| In-stock lines, placed after 2:00pm Central or at a weekend | the next business day |
| Cloth and leather cut to order | next business day — cutting is done in the morning run |
| Made-to-size clamshell boxes | 10 working days — these are built to your measurements |
| Floor-standing presses and board shears | 3–5 business days, palletised |
We do not dispatch on federal holidays. If something in your order is going to be late we email you before the dispatch date rather than after it, and we tell you the new date rather than saying “shortly”.
Carriers, zones and transit
We ship across the fifty states. Small parcels go by ground courier; heavy and oversize items go by freight. Transit is typically two to five business days within the contiguous United States, longer to Alaska and Hawaii, and freight to a residential address needs a contact number on the order because the carrier will call to arrange the delivery window.
Shipping is calculated at checkout on weight, dimensions and destination. We do not inflate shipping to subsidise the product price and we do not discount it to look cheaper at the top of the page.
How things are packed, and why
- Board and paper travel flat. Interleaved, corner-protected, between stiffeners. We do not roll flat stock unless you specifically ask for it, because a roll set into a sheet takes weeks under weight to come out and sometimes does not.
- Cloth and leather travel rolled on a core. Never folded. A fold in a covering material is a permanent crease down the middle of a job.
- Presses, shears and frames are double-boxed or palletised. Floor models are kerbside delivery: the carrier brings it to the kerb, not into the building, and it is heavy. Arrange help before it arrives.
- Adhesives are water-based throughout, so there is no hazardous-goods surcharge, no ground-only restriction and no air-freight refusal. They must not be allowed to freeze; if you are ordering PVA in hard winter conditions, say so and we will hold it or insulate it.
- Gold leaf travels flat, boxed, in its book, inside a rigid outer. Do not open it in a draught.
Tracking
Every order gets a dispatch email with a tracking number when the label is created. Ground tracking usually takes a few hours to show movement; freight tracking updates less often and sometimes not until the delivery is scheduled. If tracking has not moved in three business days, email us and we will chase the carrier ourselves rather than asking you to.
Lost, late and damaged
If a parcel is damaged in transit, photograph the outer box before you open it and photograph the contents before you move them. That is the whole claim. Send both to support@syngyns.store within seven days of delivery and we will replace the goods and deal with the carrier ourselves — the claim is our problem, not yours.
If tracking shows delivered and the parcel is not there, tell us within seven days. We will open a carrier trace, which typically takes five to eight business days, and if it is not recovered we replace or refund. We do not ask you to accept a loss because a carrier scanned something.
International
We ship within the United States only at present. We are not set up to handle export documentation, duties or the phytosanitary questions that leather and some paper products raise at borders, and we would rather not take an order we cannot deliver cleanly.